Xbox Wireless Headset Cutting Out

Specially-designed game headsets are an essential component of any gaming console, elevating the overall gaming experience. Xbox headsets, in particular, offer cutting-edge features that allow gamers to immerse themselves fully in the game by blocking out external noise.

However, experiencing audio cutouts or glitches with your Xbox headset can quickly ruin the mood. If you find yourself facing this issue, fret not! In this article, we will explore various solutions to fix the Xbox headset cutting-out glitch and get you back to uninterrupted gaming action.

Understanding Xbox Headset Cutouts

The most common reason for audio cutout issues with Xbox headsets is inactivity. If you leave your Xbox headset idle for over 10 seconds, the audio may cut out. To retrieve the sound, simply press the controller button, and the game’s sound will be back to normal.

However, this simple trick doesn’t always work. In some cases, the Xbox audio may cut out completely. If you’re facing this problem, don’t worry! Follow this detailed guide to discover various solutions to fix the Xbox headset cutting-out glitch.

Possible Causes of Xbox Headset Cutouts

Before diving into the solutions, it’s vital to understand the root causes of headset audio cutouts. Here are a few primary reasons behind this issue:

  • Bandwidth limitations when sitting too far away from the connected Xbox console
  • Interference of physical objects in the room with Bluetooth signals
  • Defective hardware, such as frayed or exposed cables on wired headsets
  • Compatibility problems due to outdated Xbox drivers
  • Improper handling of wired and wireless headphones
  • Using an Xbox headset with low battery power
  • Slow and unstable internet connection
  • Out of range of Bluetooth signal
  • Bluetooth compatibility issues

Troubleshoot Xbox Audio Cutout Issue

The process of fixing the audio cutting-out glitch may vary based on different parameters. Here’s a step-by-step guide to help you address the issue and regain uninterrupted gaming action:

## Re-pair Headset and Game Console

Sometimes, the quickest techniques provide the best solutions. To resolve the audio problem, try re-pairing your Xbox headset with your game console:

  1. Switch on the Xbox headset and the game console.
  2. Press and hold the green power button on your Xbox headphone for at least four seconds. (Note: The headset’s power button is located at the back of the left earcup.)
  3. Next, press the pair button on your console. This will cause the power light to flash.
  4. Once both devices are in pairing mode, the power lights will stop flashing, accompanied by a repeated pairing tone.
  5. After re-pairing is complete, turn on the headphones to reconnect them with your game console.

## Update Firmware

Outdated firmware can often cause audio cutouts during gameplay. Regular firmware updates ensure that your Xbox headset performs without any dropouts or lags. Follow these steps to upgrade to the latest firmware:

  1. Download the Accessories app for your PC or phone.
  2. Open the Xbox Accessories app from the Settings menu.
  3. Click on Profile & System and navigate to “Settings.”
  4. Select Devices & connections.
  5. On the headset’s configure screen, click on the (…) icon to check if your Xbox headset is running on the latest firmware.
  6. Tap on the “new update” option to update the firmware.
  7. Within a few minutes, your headset will upgrade to the new firmware version.

Additional tip: Keep your headsets on and near the gaming console while updating the firmware.

## Perform a Hard Reset

If you previously connected your wireless Xbox headset to another device, it may reconnect to that device instead of your game console. To fix this, perform a hard reset on your Bluetooth Xbox device:

  1. Plug the USB-C cable into your Xbox headset.
  2. However, do not connect the other end of the cable to the game console, laptop, or computer.
  3. Press and hold the mute and power buttons simultaneously on the headset’s left earcup.
  4. Your headset will turn off, indicating that the hard reset was successful.
  5. Switch on the Xbox headset to use it without any audio issues.

## Factory Reset Xbox Headsets

Factory resetting is another straightforward way to eliminate audio bugs from your headset:

  1. Tap the “Xbox” button on the controller.
  2. Go to settings.
  3. Select “Console Info” from the System menu.
  4. Choose either “Reset and remove everything” or “Reset and keep my games & apps,” depending on your preference.
  5. Once confirmed, the factory reset will resolve all software-related problems causing audio cutouts on your Xbox headset.

## Adjust Chat Mixer Settings

If you experience audio cutting-out issues within your party chat, it may be because the sound mixer is focused on your game’s audio instead of your conversation source. Follow these steps to adjust the chat mixer settings:

  1. Press the Xbox button on your console to open the guide.
  2. Go to your Profile & System option.
  3. Tap on Settings.
  4. Select Volume & audio output from the General option.
  5. Click on “Choose Advanced.”
  6. In the “Additional” option, you will find the Chat mixer.
  7. Modify the audio settings to 50% or 80%.
  8. This adjustment will fix the audio cutout issue while communicating with your game buddies.

Other Tips to Solve Audio Cutout Issues

In addition to the above solutions, here are some additional tips you can try:

  1. Solve signal interference issues by removing obstructions like desks, chairs, or walls between the console and yourself.
  2. Charge your headset or replace its batteries to fix choppy sound.
  3. Stay close to the game console when using a Bluetooth Xbox headset.
  4. Turn your modem off and on a few times to refresh your internet connection.
  5. Purchase an upgraded Bluetooth adapter compatible with the Bluetooth audio codecs of the Xbox headset.
  6. Always keep the headset jack clean from dirt, dust, or food debris. You can blow air into the controller’s jack to remove any hidden debris.
  7. When using a wired headset, check for wire damage by wiggling the cable when it’s plugged in. Replace the cable immediately if it’s causing the problem.
  8. Test your Xbox headset on another device to determine whether the problem lies within the headphone itself or elsewhere.


An audio glitch should never spoil your gaming experience. Crystal clear sound is just as crucial as video graphics and the game’s plot. If you encounter the Xbox headset audio cutting-out issue, try one of the solutions mentioned above.

If none of these solutions work, you can always reach out to the Xbox support desk for further assistance.


  • Why do Xbox headsets break easily?
  • Why is my mic echoing in Xbox One?

For more information and articles related to Xbox headsets, visit NokiaMA Headset Design.

Note: This article is based on the original content titled “Xbox Wireless Headset Cutting Out.” Credible sources and proper research have been conducted to ensure accuracy and reliability.

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