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Call centers are vital communication hubs, whether for sales or customer support. Making a good first impression is crucial for call center agents. However, without the right hardware, poor sound quality and dropped calls can frustrate customers and harm a company’s profitability. That’s why it’s crucial to invest in the best call center headset that suits your needs. In this guide, we will explore the top 10 call center headsets recommended for use with the RingCentral Phone system, ensuring you make the right choice for your call center.
Why Call Center Headsets are Essential
Call center headsets enable agents to communicate with customers while multitasking effectively. Most high-quality headsets come equipped with noise-canceling technology, reducing background noise and allowing agents to focus on their customers. Concentration is key when striving to land a sale or solve an issue effectively. Moreover, the right call center headset not only benefits agents but also keeps customers happy by facilitating quick query resolution, reducing wait times, and enhancing overall customer satisfaction.
Factors to Consider Before Buying Call Center Headsets
Before purchasing a call center headset, there are several crucial factors to consider. Let’s explore them in detail.
Comfort
Call center agents wear headsets for extended periods, making comfort a top priority. Opt for a lightweight headset with a padded headband and soft ear cushions. Some headsets offer multiple wearing styles and an adjustable fit, ensuring all-day comfort for agents.
Noise Cancellation
Background noise can be disruptive in a call center environment, affecting communication quality. Ideally, choose a headset with a noise-canceling microphone. This feature enables call center agents to focus on customers while ensuring customers can hear them clearly.
Image Source: Data from CallCentreHelper.com
Design
There are two main headset designs to consider: single-ear (monaural) and dual-ear (binaural). Monaural headsets allow agents to communicate with colleagues without removing their headsets, while binaural headsets offer superior noise reduction and sound quality. Choose the design that best suits your call center’s requirements.
Durability
Considering the extensive use of call center headsets, durability is a key factor. While plastic headsets may be cheaper, they may not withstand rigorous use as long as their steel counterparts. Invest in headsets known for their durability to maximize efficiency and keep employees satisfied.
Technology
Call center headsets come with various technologies and compatibility options. USB and quick disconnect (QD) adapters are common choices. Many headsets integrate with VoIP technology and offer both corded and cordless options. Cordless headsets provide flexibility for employees, allowing them to move away from their desks. However, keep in mind that wireless headsets require regular charging and should have a reliable battery life.
Our Top 10 Call Center Headsets
Now, let’s dive into our carefully curated list of the top 10 call center headsets. These headsets are handpicked for their compatibility with the RingCentral Phone system, ensuring seamless integration and optimal performance in call center environments.
1. Mpow 071
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- Headset Type: Duo
- Connection: Wired (USB, 3.5 mm jack)
- Price: £16.95
- Warranty: 45-day refund with a money-back guarantee
Why we love it:
The Mpow 071 is a wired headset that offers all the essential features at an incredibly affordable price.
Why you need it:
- Noise reduction sound card for eliminating background noise
- Playback option to assess how you sound to customers
- Padded headband and ear pads for all-day comfort
Why you don’t need it:
The plastic build of the Mpow 071 makes it less durable compared to some other call center headsets.
2. Sennheiser SC60
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- Headset Type: Duo
- Connection: Wired (USB or QD)
- Price: £36.00
- Warranty: 2 years
Why we love it:
The Sennheiser SC60 is a wired USB headset with a noise-canceling microphone. It boasts a 4.4/5 rating on Amazon and Sennheiser’s HD voice clarity, making it ideal for busy call centers.
Why you need it:
- Ultra-light frame and comfortable ear cushions
- ActiveGard technology for preventing acoustic injury
- Bendable microphone boom for optimal positioning
Why you don’t need it:
The plastic build of the Sennheiser SC60 may make it less sturdy compared to certain alternatives.
3. Jabra UC Voice 550
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- Headset Type: Mono
- Connection: Wired (USB)
- Price: £119.99
- Warranty: 2 years
Why we love it:
The Jabra UC Voice 550 is a corded headset designed for UC platforms and softphones. It offers plug-and-play functionality, allowing you to start taking calls immediately, and features intuitive controls for a user-friendly experience.
Why you need it:
- Noise reduction feature for reducing background noise
- Crystal clear wideband audio
- Leatherette ear pads and an adjustable frame for a comfortable fit
Why you don’t need it:
The Jabra UC Voice 550 is designed for light to medium use and may not be as durable as some other headsets.
4. Jabra Evolve 40 Mono
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- Headset Type: Mono
- Connection: Wired (USB-A/ USB-C, 3.5 mm jack)
- Price: Starting from £87.00
- Warranty: 2 years
Why we love it:
The Jabra Evolve 40 Mono is a phone headset with a 4.5/5 rating on Amazon. It is compatible with most UC systems, including Microsoft Teams, Yealink, Zoom, Avaya, and Cisco. Additionally, it allows easy call transfer between PCs and mobile phones when needed.
Why you need it:
- High quality HD audio
- Noise-canceling headphones
- Busy light indicating when you’re on a call
Why you don’t need it:
The Jabra Evolve 40 is relatively heavier compared to many other headsets.
5. Sennheiser CC 550 IP
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- Headset Type: Duo
- Connection: Wired (USB, QD)
- Price: £131.99
- Warranty: 2 years
Why we love it:
The Sennheiser CC 550 IP is a telephone headset suitable for VoIP desk phones and softphones. Its extra-large ear pads provide all-day comfort, and the ultra-noise-canceling headphones ensure complete concentration.
Why you need it:
- High-quality wideband audio
- Noise-canceling microphone
- Durable and comfortable for long office days
Why you don’t need it:
This office headset has a relatively short 0.8-meter cord and lacks a built-in mute key or volume control.
6. Jabra Biz 2400 II
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- Headset Type: Duo
- Connection: Wired (USB-A, QD, Bluetooth-enabled)
- Price: £175.19
- Warranty: 2 years
Why we love it:
The Jabra Biz 2400 II is a lightweight PC headset that is compatible with PC and IP desk phones. It is certified for Skype for Business and Microsoft Teams, offering the Jabra PC suite for softphones.
Why you need it:
- Three wearing styles
- Surgical steel frame and reinforced cord for added durability
- Noise-canceling headset with PeakStop acoustic protection
Why you don’t need it:
The Jabra Biz 2400 II is a corded headset and may not be suitable for all call centers.
7. Logitech H800
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- Headset Type: Duo
- Connection: Wireless (Bluetooth, USB-A nano receiver)
- Price: £89.99
- Warranty: 2 years
Why we love it:
The Logitech H800 is a wireless headset with a range of 12 meters (39 feet). It can be paired with any Bluetooth-enabled device or connected via the USB nano receiver.
Why you need it:
- Full set of call controls, including volume control, mute, and call handling
- Microphone boom that can be tucked inside the headband when not in use
- Laser-tuned drivers and built-in equalizer for crisp and clear audio
Why you don’t need it:
The Logitech H800 has a talk time of only six hours, which may not be sufficient for some users.
8. Plantronics Voyager Focus UC B825 Headset
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- Headset Type: Duo
- Connection: Wireless (Bluetooth, USB receiver)
- Price: £261.95
- Warranty: 2 years
Why we love it:
The Plantronics Voyager Focus UC is a Bluetooth headset with a wireless range of up to 30 meters (98 feet). It features voice alerts for caller ID, mute, and connection status. The OpenMic button allows you to hear your surroundings, and the headset automatically answers calls when worn.
Why you need it:
- Active and passive noise-canceling technology
- Triple microphone and immersive stereo
- Plug and play ready
- Certified for Skype, Microsoft Teams, Avaya, Zoom, and Cisco
Why you don’t need it:
Not all devices are Bluetooth-enabled, which may limit its usability in certain scenarios.
9. Jabra Pro 930 Mono
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- Headset Type: Mono
- Connection: Wireless (DECT, USB-A receiver)
- Price: £165.59
- Warranty: 2 years
Why we love it:
The Jabra Pro 930 Mono is a wireless headset designed for use with unified communications platforms. It offers a range of up to 120 meters (395 feet), allowing agents to multitask effectively. Additionally, it provides up to eight hours of battery life.
Why you need it:
- Noise-reduction speakers and noise-canceling microphone for crystal-clear calls
- HD voice and wideband audio
- Call controls including mute, volume control, and call management
- Supports four-way conferencing
Why you don’t need it:
The Jabra Pro 930 is a mono headset and may not be suitable for large offices.
10. Sennheiser OfficeRunner
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- Headset Type: Mono
- Connection: Wireless (USB receiver)
- Price: $489.95 (£361.25 at current exchange rate)
- Warranty: 3 years
Why we love it:
The Sennheiser OfficeRunner is compatible with VoIP phones, softphones, and leading UC platforms. It features 64-bit digital encryption for secure calls and supports pairing up to four mics for conference calls and training sessions.
Why you need it:
- Wireless range of up to 122 meters (400 feet)
- One-hour charging time with up to 12 hours of talk time
- Two wearing styles
- Noise-canceling microphone
Why you don’t need it:
The Sennheiser OfficeRunner is the most expensive option on our list and lacks the quick disconnect option.
Getting Started with Your Ideal Call Center Headset
Once you have selected your ideal headset, integrating it with the RingCentral Phone system is a simple process. Connect the headset and enable headset support in the RingCentral desktop app. For Plantronics and Jabra headsets, download the corresponding software. With these steps, you can enjoy the best of both worlds: a top-notch call center headset and the powerful features of the RingCentral Phone system.
Originally published May 04, 2022, updated May 05, 2022
