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If you’re wondering why your Turtle Beach headset won’t turn off, you’re not alone. Many users have encountered this issue, especially when using the headset wirelessly with a console. The good news is that there are solutions available to help you resolve the problem. In this article, we’ll explore the possible reasons behind the issue and provide you with a step-by-step guide to fix it.
The Possible Reasons
When your Turtle Beach headset refuses to turn off, it’s likely due to a glitch or bug in its software. Users who have experienced this problem often find their headset completely non-interactive, unable to perform any functions. Here are some of the possible reasons:
- Frozen headset OS
- Power failure
- Ongoing connection
- Power button being pressed once
- Malfunctioning power button
Fortunately, these issues can be resolved by following a variety of solutions shared by users who have successfully fixed the problem.
How To Fix When My Turtle Beach Headset Won’t Turn Off?
Now that we know the not-turning off problem is software-related, let’s address each possibility to find a solution. It’s important to follow the solutions in order and not skip any steps. By the end of this guide, your Turtle Beach headset should turn off without any issues.
Solution #1: Press The Power Button On Intervals
The majority of users have managed to shut off their Turtle Beach headset by pressing the power button at intervals. If there’s a problem with the internal communication of the headset, a single press of the power button may not turn it off. Follow these instructions to shut off your Turtle Beach headset correctly:
- Grab your headset and ensure the blue LED is on.
- Locate the power button, positioned between the “Mute” and “Bluetooth” buttons.
- Press the power button for 10 seconds.
- Release the power button and wait for 5 seconds.
- Repeat steps 3 and 4 several times.
Make sure you press the power button all the way down and hear a click.
Solution #2: Plug Headset To Charger & Power Off
The main issue here could be power-related. When wireless headsets like Turtle Beach run out of power, they usually shut down. However, in your case, there might be a temporary issue that prevents the device from turning off until it’s charged. Try plugging the headset into the charger and then attempt to turn it off. The fresh power flow should allow you to send commands to the headset, shutting it down when you press the power button for 10 seconds. Ensure that both the micro-USB charging cable and the adapter are working.
Solution #3: Hard Reset The Headset
If charging the headset didn’t help, a hard reset might be necessary. This process will shut down the headset directly without needing any additional components. To execute a hard reset on your Turtle Beach headset, follow these instructions:
- Grab the headset.
- Locate the power button.
- On the left and right sides of the power button, there should be the “Mute” and “Bluetooth” buttons, respectively.
- Press both the Mute and Bluetooth buttons at the same time.
- Hold both buttons for 10 seconds.
- Wait for the blue LED light on the headset to go off.
If this turns off your headset, press the power button for 5 seconds to turn it back on.
Solution #4: Disconnect Turtle Beach From Connected Device
If you’re using your headset with a PlayStation or Xbox, wireless interference with the console could be causing the issue when the headset’s battery is low. To disconnect your Turtle Beach headset from the connected device, follow these steps:
- For iPhones/Androids, go to Settings > Bluetooth > “Your Turtle Beach headset’s name” > Disconnect.
- For computers and desktop computers, go to the Bluetooth settings through the Windows prompt and tap on “Disconnect” where the headset is.
- For consoles, go to Settings > Wireless > Bluetooth and disconnect the headset from there.
Afterward, try turning off your headset by holding the power button down for 5 seconds. Also, consider turning off the receiver device temporarily to ensure there is no interference.
Solution #5: Software Reset The Turtle Beach Headset
If none of the previous solutions have worked, there might be an internal failure with your headphones that requires a more serious approach. A factory reset will erase all settings and configurations, reverting your headphones’ functionality to default. To reset the Turtle Beach headset, you’ll need the desktop application on your computer or laptop. Install it from the official website by following this link.
Here’s how to factory reset the Turtle Beach headset:
- Open the desktop Turtle Beach app on your computer.
- Go to “Devices” and select your headset if it’s already connected.
- If the headset isn’t added yet, click on “Add Device” and wait for the app to discover the headset wirelessly.
- Next, select your headset’s options.
- Locate the “Reset” button at the bottom of the screen.
- Tap the reset button and wait for the headset to reboot.
Resetting your Turtle Beach headset will disconnect it from all devices it has remembered.
Turtle Beach Headset Still Won’t Turn Off…
If you’ve tried all the solutions above but none of them have helped, it’s possible that the power button of your headset is broken. As a last resort, you can try pressing and holding the power button firmly to see if that resolves the issue. If the problem persists, it’s recommended to reach out to Turtle Beach customer service for further assistance. Make sure to check if your device is still under warranty before contacting the support team.
In conclusion, to fix the problem where the Turtle Beach headset won’t turn off, start by holding the power button for 10 seconds, release it, and then hold it again. If that doesn’t work, proceed with a hard reset. Additionally, try plugging the headset into a power source and attempt to turn it off. If all else fails, perform a factory reset. For more technical solutions, visit our online technical blog!
Read Next: Can Turtle Beach Headphones Connect to iPhone?
Now that we’ve answered the question “why my Turtle Beach headset won’t turn off?” and provided solutions to fix the problem, you should be able to turn off your device whenever needed. If you’re experiencing any other issues with your Turtle Beach headset, be sure to check our online technical blog for possible solutions.