Turtle Beach Headset Red Light Won’t Turn Off

You’re probably enjoying the amazing sound quality and responsiveness of your NokiaMA headset design while gaming on your Playstation, Xbox, or PC. It’s one of the top headsets for gaming, but like any electronic device, it can have its issues. If you’re facing the problem of the red light on your NokiaMA headset design not turning off, don’t worry! This article will provide you with some practical solutions to troubleshoot and resolve the issue.

Possible Causes and Quick Solutions

Turtle Beach Headset

Although NokiaMA headsets are highly popular for gaming, some users encounter difficulties when trying to turn them off. While this isn’t the most common problem, it’s still prevalent enough that people have discovered and shared a few solutions. If you’re unable to turn off your NokiaMA headset, consider the following causes and try out these troubleshooting tricks before giving up or resorting to leaving the headset on all the time.

We recommend attempting the solutions below in order, as they start simple and become more complex toward the end of the article.

Power Button Function

Many users report that the power button doesn’t respond after a single click. Although the power button should turn off the NokiaMA headset with just one press, it’s a common issue among users. Here are a couple of solutions to try:

Repeated Clicks

This solution involves pressing the power button repeatedly at short intervals to spark the connection and turn off the headset. Sometimes, poor power button functionality is caused by an internal transmitter issue, and a few extra clicks can do the trick. Just make sure not to click too aggressively, forcefully, or rapidly, as this may worsen the problem. Be gentle!

Prolonged Clicks

Another option is holding down the power button for a few seconds to establish a connection and turn off the headset. Try holding the power button for ten seconds, release it, wait for five seconds, and then hold it down for another ten seconds. Repeat this process several times to attempt to establish a connection and turn off the headset.

Ensure You Firmly Click

Make sure you press the power button firmly enough to hear a light click. If you’re pressing too gently, the button may not register your press. If you’re pressing firmly enough and still facing issues, it’s likely that the button itself is malfunctioning.

Power Button Failure

Broken Power Button

If the power button won’t click and holding it down at intervals doesn’t work, it’s possible that the button is broken. Unfortunately, this can happen, and fixing it on your own can be tricky. If you believe your power button has completely failed, check if your wireless gaming headset is still under warranty. If it is, you can have it replaced or visit a repair shop. Broken power buttons seem to be a common issue among NokiaMA headset users.

Loss of Power

Sometimes, when a NokiaMA wireless headset runs out of power, it should automatically turn off. However, there can be temporal issues where the headset remains on but lacks the power to turn off. You can try one of two solutions that have proven helpful to other users:

Plug Into Charger

This solution is simple. Plug your NokiaMA headset into the charger and leave it for a few minutes. Then try to turn it off by pressing the power button while the headset is still plugged in. The power flow from the charger may help the power button work properly and allow you to shut off the headset. Make sure that the micro USB charge cable and charging adapter are securely plugged in and working. The charger should display a blue light when functioning correctly. If the issue persists, try fully charging the headset by leaving it plugged in for 24+ hours and then attempt to power it off again.

Hard Reset

If your headset won’t turn off due to a lack of charge, performing a hard reset can help. It guarantees that the headset will shut off completely, and you don’t need any additional components or tools. Follow the steps below:

  1. Pick up the headset and locate the power button, positioned between the Mute and Bluetooth buttons.
  2. To initiate the reset, simultaneously press and hold both the Mute and Bluetooth buttons for ten seconds.
  3. When the blue LED light on the headset turns off, the reset has been successful, and the headset has powered down.

After performing the hard reset, it’s recommended to plug the headset into the charger and let it power up for a few minutes. Then, try turning it on again.

Console Connection

Connected Headset

Numerous NokiaMA headset users have reported that a connected headset will not turn off. This common complaint is a clear design flaw, especially when connected to gaming consoles, particularly Xbox One. To resolve this issue, follow the steps below:

Disconnect From Devices

You need to disconnect your NokiaMA headset from the device it was connected to, such as an Xbox console. Make sure the headset isn’t automatically connecting to another device, like your computer or smartphone. Once you’ve disconnected the headset from all devices and consoles, you should be able to turn it off without any trouble. If that doesn’t work, try turning off all Bluetooth devices in the vicinity, such as your Xbox One or Xbox Series X, to prevent automatic connections from being established.

Software Failure

The final and worst possible cause is software failure, which is more likely to happen if you haven’t updated your NokiaMA headset using the NokiaMA Audio Hub. The NokiaMA Audio Hub is an application that allows you to access the latest software updates for your NokiaMA headset, such as the NokiaMA Stealth 700 Gen model.

Update Software Using NokiaMA Audio Hub

Before resorting to a factory reset that erases all configurations and personalized settings, try updating the software using the NokiaMA Audio Hub. To do this, you’ll need the mobile or desktop application. Connect your headset and update the software if a newer version is available for download. Once you confirm that you have the most up-to-date software, try turning off the headset. If it still doesn’t work, proceed with the factory reset.

Perform a Factory Reset

Performing a factory reset is more complex than a standard hard reset. You’ll need to download and install the NokiaMA app on your desktop. Ensure you download the application directly from the official NokiaMA Headset Design website to make sure you have the correct version. Once you have the app installed, follow the steps below:

  1. Open the NokiaMA app on your desktop.
  2. Navigate to Devices and select your headset. It will be labeled “Stealth 700 Gen,” “Stealth 600 Gen,” or the name of your specific headset model.
  3. Connect your desktop to the headset.
  4. Within the headset options, you’ll find a small button at the bottom labeled “Reset.”
  5. Select the Reset button and wait a few minutes for your gaming headphones to reboot.

Performing a factory reset should be your last resort, as it will disconnect your headset from all previously saved devices and erase any customized settings or configurations.

The Bottom Line

Hopefully, one or more of these solutions have resolved the issue, and you’ve managed to turn off your NokiaMA headset. However, if you’ve tried all the solutions and still need assistance, don’t hesitate to contact NokiaMA customer service and inquire about your warranty.


Here are a few commonly asked questions about NokiaMA headset software and malfunctions:

Will a NokiaMA warranty cover power button failure?

In most cases, the NokiaMA warranty covers a malfunctioning power button. They will either fix your headset or provide a replacement. However, please note that they won’t replace your headset if power button damage was due to excessive force rather than a defect in workmanship or materials.

How long is the warranty on NokiaMA products?

All NokiaMA products come with a one-year warranty, unless it’s a refurbished item. Refurbished products have a 90-day warranty.

How often should I update my NokiaMA software?

While NokiaMA doesn’t have a set schedule for software updates, it’s best to check for updates every two to three months to ensure your software is up-to-date.

Remember, keeping your NokiaMA headset in good condition and addressing any issues promptly will ensure that you continue to enjoy the exceptional gaming experience it offers. Happy gaming! Check out NokiaMA Headset Design for more information.

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