Table of Contents
It can be incredibly frustrating when your VR headset is not detected and refuses to work properly. Fortunately, most of the common causes for this issue can be easily resolved. In this article, I will guide you through the steps you can take to get your VR headset up and running smoothly.
Why Won’t My PC Recognize My VR Headset?
To fix a VR headset that is not being detected, it’s important to address the common problems one by one. Let’s take a look at each issue and how you can resolve them. I will cover general issues that apply to all headsets, as well as specific problems related to certain headsets or software.
Step-By-Step Guide to Fix VR Headset Not Detected Errors
If you’ve connected your VR headset to your computer but SteamVR fails to detect it, don’t worry. Most problems have simple solutions. Follow these steps to increase your chances of resolving the issue:
- Check that SteamVR is installed correctly. If you haven’t already, search for SteamVR on the Steam store and install the software. If you’ve already installed it, verify the file integrity to ensure it’s installed correctly.
- For Oculus headsets, make sure you have the Oculus software installed and updated correctly.
- If you have a Windows Mixed Reality (WMR) headset like the HP Reverb G2 or Samsung Odyssey+, go through the Windows Mixed Reality setup and install “Windows Mixed Reality For SteamVR” in Steam.
- Check all cable connections for your headset to ensure they are properly seated.
- Try plugging the VR headset cable into a different USB port on your computer, preferably a USB 3.0 or higher port.
- If possible, try using a different USB cable in case the current one is faulty.
- Update your graphics card and audio drivers.
- Disable Windows power management for your USB ports (follow the step-by-step guide below).
- Refer to specific SteamVR error codes to help determine the problem (more details provided later).
Now, let’s delve into these issues and explore potential solutions to get your VR headset working.
SteamVR Not Installed Correctly
Your VR headset won’t work with SteamVR unless the software is correctly installed. Open Steam and search for “SteamVR” in the store. Install this essential, free software to ensure your VR headset functions properly with any Steam-compatible software.
If you have already installed SteamVR, it’s a good idea to check the integrity of the files. To do this, go to the “Library” tab in Steam, right-click on SteamVR, select “Properties,” then navigate to “Local Files” and click on “Verify Integrity of Tool Files.” This will ensure that SteamVR is properly installed. Alternatively, you can uninstall and reinstall SteamVR.
WMR Software Not Installed or SteamVR Not Detecting WMR Headset
If you own a Windows Mixed Reality (WMR) headset like the HP Reverb G2 or Samsung Odyssey+, additional steps are required for it to work seamlessly. Follow these instructions:
- Set up the Mixed Reality Portal for Windows by searching for “mixed reality portal” in the Start Menu. Click on “Start Setup and Check Your PC” in the bottom right corner to initiate the WMR headset setup.
- In Steam, search for “Windows Mixed Reality For SteamVR” and install this software to enable compatibility between WMR headsets and SteamVR. If you’ve already installed it but encounter issues, verify the integrity of local files, as described earlier for SteamVR software. Additionally, ensure you have the latest drivers for your headset and that Windows is up to date. Go to the Settings menu in Windows, then select “Update & Security,” and check for any pending updates.
Oculus Software Not Installed or Updated
For Oculus headsets such as the Rift S or the Quest 2 with an Airlink cable, it’s crucial to have the Oculus software installed for your headset to function properly. Although there are scenarios where you can use either the Oculus software or SteamVR alone, it’s generally recommended to have both installed. You can download the Oculus software from their official website.
Check that the Oculus software is correctly installed and up-to-date. Also, make sure that SteamVR is properly installed for optimal performance.
Check the Cable Connections If Your VR Headset Isn’t Detected
In some cases, the issue may be as simple as loose cable connections between your VR headset and your computer. Depending on your headset, there may be multiple cable connections that need to be checked.
For example, the HP Reverb G2 has two cables (DisplayPort 1.3 and USB 3.0) connecting to the computer, a power cable connecting to a “breakout box” along the cable, and a DisplayPort 1.3 cable attaching to the headset itself.
To resolve this, disconnect each cable and firmly reinsert them to ensure a secure connection. Afterward, test your headset to see if it’s functioning properly.
Try a Different USB Port on Your Computer
Certain VR headsets may have compatibility issues with specific USB ports on your computer. Ensure that you’re using a USB 3.0 or higher port, as a USB 2.0 port will render your headset inoperable.
If your headset starts working but then abruptly stops or experiences tracking issues, it may indicate a conflict with the USB port. Before exploring other options, it’s recommended to try each available USB 3.0 port on your computer.
In extreme cases, where all else fails, adding a separate, powered USB PCIe card to your computer may resolve the issue. Consider this option after ruling out other potential causes.
Try a Different USB Cable
Faulty USB cables can also cause problems with VR headsets. This issue has been reported with both brand-new, first-party cables for headsets like the Quest 2, Valve Index, HP Reverb G2, as well as third-party USB cables.
Using a high-quality USB cable capable of data transfer speeds of 5Gbps is crucial for most headsets.
Update Your Graphics Card and Audio Drivers
Outdated graphics and audio drivers can sometimes conflict with VR headsets, making it difficult to identify the exact problem. To minimize the risk of any issues, keep your graphics and audio drivers up-to-date.
Turn Off Windows Power Management for Your USB Ports
Sometimes, Windows power management settings for USB ports can cause issues with VR headsets. If your VR headset isn’t working, follow these steps to change the power management settings and rule out this possible cause:
- Navigate to “Control Panel,” then “System and Security,” then “System.”
- Select “Device Manager” from the list on the right, and click on “Universal Serial Bus controllers” to expand the list.
- Right-click on “Generic USB Hub” (there may be multiple listings) and select “Properties.”
- In the “Power Management” tab, deselect “Allow the computer to turn off this device to save power.”
- Repeat the above step for any other “Generic USB Hub” listings.
- Unplug the USB cable connecting your VR headset to your computer, and then plug it in again.
SteamVR Error Codes and Solutions
If you encounter a problem when connecting your VR headset to SteamVR, you may receive an error code that helps identify the reason behind the detection failure. Here are some common SteamVR error codes and how to troubleshoot them:
Error 108 (Headset Not Detected)
Error 108 indicates that your VR headset has not been detected, but it doesn’t specify the exact cause. To address this issue, refer to the guidance provided earlier in this article.
Error 208 (HMD Display Not Found)
Error 208 means that your headset has been detected, but the display on your VR headset has not been recognized or configured. This can often be resolved by checking and securing the cable connections. If that doesn’t work, try restarting both your headset and computer.
Error 113 (Path Registry Not Writable)
Error 113 refers to a problem with SteamVR’s user write rights. Check your permissions for writing to your PC’s user directory to ensure that SteamVR can save to the necessary locations.
Error 200 (Driver Failed)
Error 200 occurs when there is an issue with the OpenVR driver or conflicts within the SteamVR driver directory. If you have manually added any files or drivers to this library, delete them.
In some cases, Windows 10 updates can cause problems with the OpenVR driver, resulting in error 200. To address this, install the Windows Media Pack for Windows 10. Additionally, try using an alternate USB cable if available to determine if the cable is causing the issue.
Error 301 (Connect Failed)
Error 301 is often caused by missing or corrupt files within SteamVR. The most common fix is to verify the integrity of SteamVR’s files. If that doesn’t work, uninstall and reinstall SteamVR.
Error 302 (Init Failed)
Error 302 occurs when there are problems with Vrserver starting up. You can usually resolve this by restarting your computer and relaunching SteamVR.
Contact Your VR Headset Manufacturer for Further Assistance
If you’ve followed all the steps above and still can’t resolve the issue, it’s highly advisable to contact the customer service department of your VR headset manufacturer. They will be able to provide additional guidance based on the specific characteristics of your headset. Support forums for your specific headset can also be a valuable resource, as fellow users may have encountered similar issues.
If all else fails and you’ve eliminated common hardware and software problems, it’s possible that you have a faulty headset. Consult your manufacturer to inquire about a replacement device to determine if that could be the cause of the problem.
I hope that by following these steps, you will be able to troubleshoot and resolve the issue of your VR headset not being detected. While this article covers most of the common problems, there may still be rare issues that can cause similar problems.
Please note that VR Lowdown is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. We also participate in other affiliate programs that compensate us for referring traffic.
For more information about VR headset design, visit NokiaMA Headset Design.