Ps5 Controller Not Recognizing Headset

Is your PS5 not recognizing your headset? Don’t worry, we’ve got some tricks up our sleeves to help you fix the problem and get back to your gaming experience!

The Playstation 5 is a top-of-the-line gaming console that boasts the latest technology. One of its standout features is the immersive 3D audio system that takes your gaming to the next level without the need for additional hardware.

But what if your PS5 is not detecting your headset? How can you enjoy the immersive 3D audio experience or even play games or watch anything at all? Let’s delve into the reasons behind this issue and explore the solutions!

Why Is My PS5 Not Detecting My Headset?

a headset

It’s not uncommon for PS5 users to experience issues with their headsets not being detected. As an external accessory, there are several reasons why this could happen. To use your headset, you need to pair it with the console and connect it to the controller.

Issues with the battery, hardware, software, and signal can cause connectivity problems even after pairing. Make sure to prioritize pairing your headset and console correctly. If you’re using a wired set, check the cable. If you’re using a wireless set, ensure you’re within range of your console. Additionally, make sure both your headset and controller are fully charged.

How Do I Fix the Problem of My PS5 Not Detecting My Headset?

Have you tried fiddling around with cables but your PS5 still can’t detect your headset? Let us help you get your headset sorted out so you can quickly get back to gaming and enjoying your home entertainment!

Check Your Paired Device & Audio Settings

While playing, your headset may accidentally unpair from your console. Certain audio settings can also interfere with proper headset and microphone functionality.

To check your pairing and audio settings:

  • Connect your headset to your controller.
  • Select the settings cog from the start-up menu and press X on your controller.
  • Scroll down and select Sound from the menu.
  • Check both the Input Device and Output Device in the subsequent menu to ensure that your paired headset is recognized as the Controller Headset.
  • If not, your headset is either not selected or not properly paired.
  • Switch your Output Device and Input Device to Controller Headset if necessary.
  • In the Output Device section, make sure the Output to headphones setting is set to All Audio.
  • You can also toggle the 3D audio on and off in this menu.
  • Ensure that the headset volume is audible in the Volume menu.
  • If you’re having issues connecting to a PS5 Party, try the linked fixes.

Connect Your Headset Using a Back PS5 Port

If your PS5 is not detecting your headset, it’s worth trying to connect it to a back USB port. The front and back USB ports on the Playstation 5 are not the same in terms of speed. The two USB Type-A ports on the back of the console are faster than the single USB Type-A port on the front.

The PS5 has the following USB ports:

  • 1 x Front USB Type-C Superspeed (10 Gbps) port
  • 1 x Front USB Type-A Hi-Speed port
  • 2 x Back USB Type-A Superspeed (10 Gbps) ports

Make Sure That Your Headset is Compatible

Not all headsets, whether official or third-party, are compatible with the Playstation 5 console. To ensure compatibility, check the official Playstation site or the product’s listing on the third-party site where you purchased your headset.

The PS5 is compatible with the following official Playstation headsets:

  • NEW Gold Wireless Headset – CUHYA-0080
  • Pulse 3D Wireless Headset – CFI-ZWH1 / CFI-ZWD1
  • Platinum Wireless Stereo Headset – CECHYA-0090
  • Gold Wireless Headset – CECHYA-0083

Switch Off Conflicting Wireless Devices Nearby

headset on a table

We rely on an increasing number of wireless devices nowadays, but did you know that other wireless devices can interfere with the signal of your wireless headset? If your PS5 is not detecting your headset, it might be a good idea to turn off any nearby wireless devices that could be causing signal conflicts.

Here are some examples of wireless devices that might be causing interference:

  • Chromecast devices
  • TV boxes, such as Apple TV
  • Other wireless speakers, soundbars, and home theater equipment
  • Wifi routers, adapters, and dongles
  • Phones, tablets, and laptops with Bluetooth or Wifi enabled
  • Mobile device hotspots
  • Bluetooth-enabled smartwatches and accessories

Reducing the number of active wireless devices nearby will minimize the chances of signal interference.

Soft or Hard Reset Your PS5 Console

If all else fails, you may need to reset your PS5 console to resolve the issue. Resetting your console can often fix many PS5 problems, including a partially black screen. You can perform a soft reset or a hard reset.

We recommend trying a soft reset or resetting your console to its factory defaults first. If that doesn’t work, you can attempt a hard reset, but keep in mind that it will erase all data.

To reset your Playstation console:

  • For a soft reset, power down your console by pressing the power button until it turns off. Then, unplug all cables and leave it for a few minutes. Finally, power up your console by pressing the power button again.
  • To reset your console to factory settings, go to Settings > System > System Software > Reset Options > Restore Default Settings.
  • For a hard reset, go to Settings > System > System Software > Reset Options > Reset Your Console > select Reset.

Contact the Headset Seller for Repairs or a Refund

If none of the above steps resolve the issue, it’s possible that your headset is faulty. If you’re still under warranty, we recommend contacting the supplier, manufacturer, or retailer from whom you purchased the headset for repairs or a replacement.


Having your PS5 not recognize your headset can be frustrating, especially when all you want to do is play games. However, there are several solutions you can try to fix the problem. We hope this post has helped you sort out the issue!

Visit NokiaMA Headset Design for more information on high-quality headsets.

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