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HyperX is a popular gaming hardware series known for its high-quality memories, SSDs, headsets, and peripherals. However, many users have recently reported encountering problems with their HyperX devices in Windows 10. In this article, we will explore the causes behind these issues and provide solutions to help you get your HyperX wireless headset working seamlessly again.
Why is my HyperX not working?
When your HyperX device isn’t functioning properly on your computer, it’s important to identify the type of device you’re experiencing issues with. For example, if it’s a headphone, misconfigured sound settings, outdated or corrupt drivers, or improper connections could be to blame. If it’s a microphone, you’ll need to check the connections for both wired and wireless options.
Additionally, certain services and processes need to run on your computer for the connected devices to function effectively. If these are missing, you are likely to encounter issues with your HyperX device.
What to do if HyperX Cloud 2 mic is not working?
If you’re facing issues with the HyperX Cloud 2 mic in Windows 11 or 10, there are several steps you can take to resolve the problem. First, set the microphone as the primary device and check if that solves the issue. You can also update the audio driver or the drivers specific to the HyperX Cloud 2 mic. If you have any third-party apps running that could modify the sound settings, consider disabling or uninstalling them. Additionally, if the microphone keeps resetting to 0 volume, you can run the audio troubleshooter or disable apps from taking control of the HyperX Cloud 2 mic.
Does HyperX need drivers?
Yes, HyperX devices do require drivers, just like any other device. However, HyperX makes the driver installation process effortless and streamlined for users. You don’t need to manually add the drivers; instead, they are automatically fetched and installed as soon as you connect your HyperX device. This is why you won’t find HyperX driver updates online. To further customize and ensure smooth performance of your compatible devices, it’s recommended to download the HyperX NGENUITY software.
How to fix HyperX issues on Windows 10
To resolve the HyperX wireless headset issues on Windows 10, you can try the following solutions:
1. Reinstall the headset driver
- Press Windows + X to open the Power User menu and select Device Manager.
- Locate your HyperX audio device, right-click on it, and choose Uninstall device.
- A warning dialog will appear. Click on Uninstall to remove the device.
- Once done, unplug your headset and restart your PC.
- After your PC restarts, reconnect the headset, and the driver should be installed automatically.
You may need to repeat this process multiple times before your headset starts working again. Reinstalling the drivers often resolves the problem quickly since they allow your PC to work with the hardware.
Update drivers automatically
If the previous method doesn’t fix the issue, it’s recommended to use a dedicated tool like Outbyte Driver Updater. This tool scans your system, identifies each device, and matches it with the latest driver versions from an extensive online database. It ensures that you update the drivers without the risk of installing the wrong ones.
2. Make sure your microphone is unmuted
If you’re unable to adjust the microphone volume, check the USB dongle that comes with your gaming headset. There’s a small Mute switch on it, so make sure to press it to unmute the microphone. The USB dongle also has microphone control keys, so adjust the volume from there. Lastly, ensure that the headset is properly connected to the USB dongle.
3. Connect your headset to a different USB port
HyperX Cloud II is a USB headset, and certain USB-related problems can affect its functionality. If you’re using a USB 3.0 port, try connecting the headset to a USB 2.0 port instead. Some users also suggest using the ports on the back of the computer instead of the front ones, as they are less likely to be faulty.
4. Check your audio device settings
- Press Windows + S, enter Change system sounds, and select the relevant search result.
- Go to the Recording tab, right-click in the empty space, and enable the options for Show Disabled Devices and Disconnected Devices.
- Locate your microphone, right-click on it, and choose Enable.
- Click OK to save the changes.
Some users have found success by deactivating and reactivating the microphone. You can do this easily by choosing Disable and Enable from the Sound window.
5. Use the sound troubleshooter
- Press Windows + I to open the Settings app and navigate to the Update & Security section.
- Choose Troubleshoot from the left navigation pane.
- Click on Additional troubleshooters.
- Select Recording Audio and click Run the troubleshooter.
- Follow the on-screen instructions and provide the relevant response to complete the troubleshooting process.
Running the built-in troubleshooter is a simple method to fix HyperX problems, as long as Microsoft has acknowledged the issue and a solution is available.
6. Update the firmware
If you’re experiencing microphone problems with your HyperX Cloud II headphones, consider upgrading the firmware. Firmware updates are critical for the effective functioning of the device. However, keep in mind that firmware updates are advanced procedures and should be done with caution. To update the firmware, download it from the official HyperX support website.
7. Try using an audio splitter
If your HyperX Cloud Stinger headphones’ microphone is not recognized, you can try using an audio splitter. This small device has two 3.5mm ports, one for audio and one for the microphone. It’s not an ideal solution, but it can serve as a workaround for the issue.
8. Update the drivers
- Press Windows + R to launch the Run command, enter devmgmt.msc, and click OK to open the Device Manager.
- Locate your audio driver, right-click on it, and choose Update driver.
- Select Search automatically for drivers.
- Windows will now check for driver updates and install them.
- Once the new driver is installed, restart your PC.
It’s important to note that while Device Manager is a simple way to update drivers, it may not always provide the latest versions. To ensure you have the latest drivers, download them from the official website of your motherboard or sound card manufacturer. Alternatively, you can use a dedicated tool like Outbyte Driver Updater to ensure you get the correct drivers efficiently.
9. Use the remote control to adjust the microphone
Some HyperX headsets come with a remote control that allows you to control the microphone and adjust audio settings. Use the remote control to adjust the headset’s microphone sensitivity, as this may solve the problem for some users.
10. Check your headset wires
If you’re experiencing any issues with your HyperX headset in Windows 10, it’s worth checking the cable. In some cases, the cable may be damaged, and you may be able to fix it by taping the affected area. To verify if the cable is causing the problem, try the headset on a different PC and see if the same issue occurs. If it does, you may need to replace the cable.
How to fix HyperX problems on Windows 11
The solutions for HyperX issues remain the same for Windows 11 as they do for Windows 10. However, there are a few additional measures you can take:
- Look for applications that might control the Bluetooth functionality or sound settings and uninstall them.
- If the problem started after updating the operating system, revert to the previous version.
- Perform a system restore to a previous point in time.
- Disable apps from accessing the microphone.
- As a last resort, you can reset Windows 11 to factory settings.
Is there software for HyperX?
Yes, there is software available that allows you to customize certain features of HyperX devices. One such example is the HyperX NGENUITY software, which can be downloaded from the Microsoft Store. This software enables you to customize and optimize compatible devices.
The HyperX series offers a wide range of gaming hardware, but as you may have experienced, some products have had problems in Windows 10. However, the solutions provided in this article should help you get your HyperX wireless headset working smoothly again. If you have any other suggestions or questions, feel free to leave them in the comments section below. We’ll be sure to take a look.