How To Reset Ps5 Headset

Playing the latest Horizon Forbidden West on your PS5 without the immersive 3D audio experience is no fun at all. And it’s even worse when your headset suddenly stops working in the middle of gameplay! But fear not, my friend. I’ve been there too, scouring the internet for solutions. Luckily, I’ve got you covered. Fixing your headset is easier than you think, as long as you follow these simple steps.

Fix PS5 Wireless Headset Not Working

So let’s dive in!

Why Is Your Headset Not Working on PS5?

Your PlayStation headset may not be working for a couple of reasons. Firstly, your wireless router might be interfering with the signal, preventing your headset from connecting to the console. Additionally, if your headset is incompatible with the PS5, it won’t work.

Sometimes, when you’re far away from your console and using the headset, other electrical components emitting signals can interfere with the wireless connection. This can cause your headphones to fail to receive audio from the PS5.

Another issue that users have encountered is cracking and other annoying sounds coming from the PS5 headphone. For wired headsets, compatibility could be the problem. There may also be an issue with the 3.5mm audio port on the controller or the headphone wire.

How to Fix PS5 Headset Not Connecting

You can easily fix the issue of wireless headphones not connecting to your PS5 by resetting the headset. The resetting process is simple and quick for the PULSE 3D, Platinum wireless headset, or any other headset. You can also try configuring the headset settings from your PS5 or disabling 3D audio to resolve the problem.

PS5’s 3D Audio is a fantastic feature that enhances your gaming experience. It allows you to fully immerse yourself in the game world. However, in select titles, some PS5 owners have reported poor sound quality through their headphones due to hardware limitations.

It seems that not all games support the PlayStation’s 3D Audio functionality just yet. Therefore, it’s essential to ensure that your headset is compatible with the PlayStation 5 console.

As a precautionary measure, check if your headset works correctly by testing it on a PC or a non-PS5 gaming console. If it works, then it’s time to apply the following solutions to fix the headset not connecting issue on your PS5.

Reset Your PlayStation Wireless Headset

If your PlayStation headset is not working, the first step you should take is to reset it. Many users have found that their headset started working again after a simple reset.

Here’s how you can reset the PULSE 3D wireless headset:

  1. Switch off the headset.
  2. Connect the wireless adapter to a powered USB Type-A port on your PS5.
  3. Insert a small pin into the hole around the wireless adapter’s reset button for at least one second before releasing it.
    Reset PS5 Headset Wireless Adapter
  4. Hold the CHAT and VOLUME+ buttons on the headset at the same time.
    Press Pulse 3D Chat and Vol Up Button to Reset
  5. Slide the headset’s power switch on while holding the CHAT and VOLUME+ buttons.

If the reset is successful, the headset and adapter will connect. Turn up the volume and check if it’s working properly.

If you own the Platinum Wireless Headset, you can try the same resetting method to resolve the issue.

Here are the steps to reset the Platinum Wireless Headset:

  1. Attach the wireless adapter to the USB cable port on your console.
  2. Insert a small pin into the hole around the wireless adapter’s reset button for at least one second before releasing it.
    Reset PS5 Platinum Headset Adapter
  3. Hold down the MUTE button on the headset.
  4. Slide the power/audio control knob to position 1 or 2 while still pressing the MUTE button.
    Reset PS5 Platinum Headset

Now, test your headset by playing something on your PS5 to see if the resetting and reconnection were successful.

If you have the Gold wireless headset, follow these steps to reset it:

  1. Disconnect and turn off the wireless headset.
  2. Plug the wireless adapter into a USB port on your PS5.
  3. Push a tiny pin into the hole around the wireless adapter’s reset button for at least one second before releasing it.
    Reset Sony PS5 Headset Adapter
  4. Hold the MUTE and VSS buttons on the headset at the same time.
  5. Slide the USB connector to position 1 or 2 while pressing and holding the MUTE and VSS buttons.

Try playing a game to see if your headset is working properly now.

Disable 3D Audio Settings

The PlayStation 5 features the Tempest Engine, which allows for 3D audio playback. However, this function is not available in all PS5 games. Additionally, backward-compatible PS4 titles may not support the Tempest Engine.

If you’re experiencing problems with your headset, try disabling the 3D audio feature.

Follow these steps to disable 3D audio settings on your PS5:

  1. Select a user profile on your PlayStation 5 after turning it on. This will take you to the main menu or Home Screen.
  2. Choose Settings from the main menu.
    Go to PS5 Settings
  3. Navigate to Sound from the Settings menu.
    Select PS5 Sound from Settings
  4. Select Audio Output from the sound menu.
  5. Scroll down to the “Enable 3D Audio” option. If it’s greyed out, double-check that your headset is connected.
  6. Toggle off the Enable 3D Audio setting.
    Disable 3D Audio for Headphones in PS5
  7. Save the settings.

Launch a game to check if your headset is now working correctly. If it’s still not functioning, move on to the next fix.

Configure Headset Settings on PS5

If you haven’t configured your headset settings on the PS5, it may be the reason why your headset is not functioning properly.

Follow these steps to configure the headset settings on your PS5:

  1. Go to Settings.
    Go to PS5 Settings
  2. Navigate to Sound.
    Select PS5 Sound from Settings
  3. Select the Microphone input device to your headset and adjust the Microphone level.
    Click Adjust Mic Level for PS5
    Set Headset as Default Microphone Input Device on PS5
  4. Move on to Audio Output.
  5. Select your headset as the Output device.
  6. Turn on the Switch output device automatically.
  7. Save the settings.

Congratulations! You have successfully configured your headset settings on your PS5. Enabling the switch output device automatically will help when you switch to your TV or soundbar.

Apart from the headset not working on the PS5, there are instances where the PS5 itself doesn’t output any sound for obvious reasons. But don’t worry, you can resolve the issue of PS5 not outputting sound by applying several methods.

How to Fix PS5 Headset Mic Not Working

If your PS5 headset mic stops working, don’t panic. First, check if the headset works fine by connecting it to other devices. Also, set the headset’s mic as the default output device for your PS5.

Sometimes, the microphone audio level may be set to the lowest, causing the issue. In that case, adjust the microphone level in the settings.

Here are the methods to solve the PS5 headset mic not working:

1. Check the Headset’s Microphone

If the headset’s microphone isn’t picking up your voice when paired with the PS5, try reconnecting the Bluetooth headphone to the PS5. Also, connect the headset to other devices, such as a PC, and check the microphone.

Make sure that the headset mic mute button isn’t pressed or enabled.

2. Set the Headset Mic as the Default Output Device

When you initially connect the headset to the PS5, the mic may not work because it’s not selected as the default audio output device. However, you can easily set it as the default within a minute.

Follow these steps to set up the headset mic as the default output device:

  1. Go to PS5 Settings.
  2. Navigate to Sound > Microphone.
  3. Click on the Input Device option.
  4. Choose and select the headset that you’re using.

3. Adjust Headset Microphone Level

Sometimes, the headset mic works fine, but the microphone level is set to the lowest, causing the PS5 not to pick up your voice. In that case, adjust the microphone level in the settings.

Follow these steps to adjust the PS5 headset microphone level:

  1. Press the PlayStation button on the controller while on the home screen.
  2. Open the quick menu and select Mic from the bottom right.
  3. Make sure the wireless headset is selected as the default one.
  4. Select the Adjust Mic Level option.
  5. Adjust the Microphone Level to an appropriate level.
    Adjust Microphone Level on PS5

How Does PS5 3D Audio Work with Any Headphones?

The new Tempest 3D AudioTech engine on the PS5 provides a revolutionary 3D audio experience. With this feature, you can simulate sounds coming from multiple directions simultaneously.

A 3D audio-capable headset allows gamers to fully immerse themselves in the game without having to think about it too much. You’ll notice enhanced sound localization, making noise sources and enemy footsteps crystal clear.

When implemented correctly, players should hear three-dimensional sounds originating from all around them, including above and below. This makes the PS5 Pulse 3D headphones worth every penny.

However, it’s important to note that while a 3D audio-capable headset like the Pulse 3D Wireless headset enhances your gaming experience, it may not work as well with backward-compatible titles from PlayStation 4 or earlier.

Final Thoughts

It can be incredibly frustrating when your headset stops working, especially when you need to communicate with your friends while gaming. But with this troubleshooting guide, you should be able to fix your PS5 headset and get back to enjoying your gaming sessions.

If you still have any questions or doubts, feel free to explore the FAQs section below. And remember, for all your gaming accessory needs, visit NokiaMA Headset Design.


Q: Why is my mic not working on the PS5, even though the headset is connected?

A: Sometimes, you can hear sounds from your PS5-connected headset, but the mic doesn’t work. In that case, make sure the Mute button on the headset isn’t pressed or enabled. Also, ensure that another recording device is not set as the default except for the headset mic.

Q: Can I mute the PS5 controller’s mic?

A: Yes, you can. There is a small flat button under the PS button on the controller. Pressing that button mutes or unmutes the controller’s built-in mic. Holding the button for a longer duration mutes the sound completely, while pressing it once mutes or unmutes the controller mic.

Q: What is 3D audio in PS5?

A: 3D audio in the PS5 provides gamers with a realistic audio experience, making them feel as if they are actually in the game. With 3D sound enabled, in-game noise sources are amplified, and you’ll hear enemy footsteps crystal clear.

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