We discuss the specs to look for in choosing the best call center headsets, plus our top 10 recommendations.

NameForm FactorConnectivityCompatibilityPrice Jabra Evolve2 85 Best OverallOver-earWirelessUniversalBUY Jabra BIZ 2400 II Duo Strong-Runner UpOn-earWiredPCBUY Logitech H570e USB Best BudgetOn-earWiredPCBUY Logitech Zone Wired Best for Voice & Video ConferencingOn-earWiredPCBUY Poly Voyager Focus 2 Best for Noise CancellationOn-earWirelessUniversalBUY Plantronics CS540 Best for DeskphonesMonoaural on-earWirelessDeskphonesBUY AGPtEK Corded Telephone Headset Best for Telephone-Centric CallsMonoaural on-earWired*Serves as deskphoneBUY Microsoft Modern Wireless Headset Best for Microsoft TeamsOn-earWirelessPCBUY Poly Savi 8220 Best for Wireless CommunicationOn-earWirelessUniversalBUY Yealink WH66 Best for Multi-device ManagementMonoaural on-earWirelessUniversalBUY

How to Choose the Best Call Center Headset

Whether you’re a call center agent or manager, staying on top of your game is crucial. One call can mean the difference between gaining and losing a customer – and your equipment can significantly impact that.

After all, we know how frustrating it can be to try having a conversation over a fuzzy, crackling, or noisy line.

The good news is, there’s a simple solution to these problems: quality headsets made for call centers.

The challenge, however, is that choosing a call center headset isn’t just about having good audio. It also needs features that allow you to multitask efficiently, communicate clearly, and stay focused.

That’s why we’ve compiled a list of buying factors to guide you in choosing the best call center headsets. Here’s what to look out for:

Jabra Evolve2 85

Key features

• Form Factor: Over-ear
• Connectivity: Wireless
• Compatibility: Universal
• Active Noise Cancellation: Yes
• Mic: Built-in boom with noise reduction and mute button
• Mic Sensitivity: – 35 dBv/Pa
• Mic Frequency Response: 5 Hz – 20 KHz
• Warranty: up to 2 years

The Jabra Evolve2 85 are among the top call center headsets you’ll come across because of its mic quality, compatibility, ANC capability, extended battery life, convenience, and functionality.

When we put Evolve2 85 to the test, we found the audio quality fairly balanced. The bass was evenly distributed, and the sound was also present, detailed, and clear. And the mic? Great.

The Evolve2 85 provide crystal clear communications, even with a loud decibel ambient noise.

For compatibility, you can choose between Unified Communications or Microsoft Teams–enabled versions of the headsets.

The two options may not offer much difference hardware-wise. But for a call center, the Teams version will provide you with better call-answering and muting functions on Microsoft Teams, while the Unified Communications (UC) version offers you more third-party integrations.

Jabra has also used a mild strategy with ANC on their headsets, making them more powerful and less irritating for sensitive ears. The level of noise cancellation won’t blow you away. But in general, this headset performs admirably in call centers.

Finally, when you pull out the Jabra Evolve2 85 from its box, you’ll immediately see that they look professional. They boast a modern, eye-catching, minimalistic style – a look that says, “I belong at work.”

This headset also incorporates fold-in and collapsible speakers, giving it a smaller footprint. This way, transport is simpler.

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Jabra BIZ 2400 II Duo

Key features

• Form Factor: Dual headset (On-ear)
• Connectivity: Wired
• Compatibility: PC (USB-A) & deskphones
• Active Noise Cancellation: No
• Mic: Built-in boom with noise reduction and mute button
• Mic Sensitivity: – 50 dB
• Mic Frequency Response: 101 Hz – 8KHz
• Warranty: 2 years

The Jabra BIZ 2400 II Duo headset is optimized for softphones and leading UC platforms. It’s comfortable, durable, and equipped with great mic features.

This wired headset comes with a USB connector designed for easy plug-and-play use and is compatible with over 10,000 conventional deskphone and softphone web clients. This flexibility ensures that the headset will fit into any call center setup.

Moreover, this headset takes care of communication mishaps. The noise-canceling mic keeps background noise to a minimum and enhances voice clarity.

This goes both ways, though, as the HD Voice technology ensures the customer’s voice comes through your headphone speakers loud and clear.

The headset also comes with sound protection features, such as:

• Air Shock mic filters: Reduces harsh pops and crackles that can occur when enunciating or breathing sharply.
• PeakStop™ technology: Filters out any sound above 118dB to protect hearing.

Lastly, the headset has an inline control unit that lets you mute your voice, adjust volumes, and manage all calls.

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Logitech H570e USB

Key features

• Form Factor: Dual headset (On-ear)
• Connectivity: Wired
• Compatibility: PC (USB-A)
• Active Noise Cancellation: No
• Mic: Built-in boom with noise reduction and mute button
• Mic Sensitivity: -47 dB +/- 3 dB
• Mic Frequency Response: 100 Hz – 18 kHz
• Warranty: 2 years

The Logitech H570e headset has great audio quality enhancement features and an overall good price-to-performance ratio, making them our best budget headsets for professional call centers.

Despite the low price, the Logitech H570e’s headset mic does a fantastic job of eliminating noise while maintaining the voice audio quality.

These have advanced sound enhancements like acoustic echo cancellation and digital signal processing (DSP), both working in tandem to reduce background noise, and keep your conversations crystal clear on both ends. It even comes with a dynamic equalizer that further enhances voice clarity.

When tested, we found the headset could easily isolate your voice from the conversations around you – a superb feat for call center setups!

With the H570e, Logitech has also improved its headset connectivity. The H570e integrates several unified communication (UC) systems and was created for internet VoIP calls in loud offices.

In fact, the H570e is certified by most leading conference software apps, such as Zoom, ​​Skype for Business, and Cisco Jabber™. The wired design also comes with a USB-A plug, allowing for quick installation on PC and Mac setups.

The headset is also equipped with a volume limiter. No matter how loud the volume is, it remains below 115 dBA. This is especially useful for preventing hearing damage when calls get heated with shouts or chaotic noises from the other line.

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Logitech Zone Wired

Key features

• Form Factor: On-ear
• Connectivity: Wired
• Compatibility: PC
• Active Noise Cancellation: No
• Mic: Built-in boom with noise reduction and mute button
• Mic Sensitivity: -48 dBV/Pa (main mic) and -40 dBV/Pa (secondary mic)
• Mic Frequency Response: 100-16 kHz
• Warranty: 2 years

When looking for headsets for voice and video conferencing, the Logitech Zone Wired comes in first. This is mostly because of certifications from Microsoft and other software, additional video conferencing features, comfortable design, and decent noise cancellation.

Even joining and switching between conversations on Teams is easier. With a simple click, you can easily switch between your meetings – a handy feature to call center agents.

Another remarkable feature is the Logitech app, which gives you additional control over your EQ settings, mic intensity, and other settings with a few clicks.

The headset’s drivers are also tweaked to prioritize voice frequencies. This, plus the noise reduction in the mic, ensures that call clarity goes both ways.

As for comfort, the memory-foam earpads allow you to wear the headset for extended periods, and the inbuilt controls are also great for quickly changing the volume and muting an audio source.

Unfortunately, the wire is still not immune to damages such as short circuits, so extra care is required. You can make use of Zone Wired’s two-year warranty if anything happens, though.

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Poly Voyager Focus 2

Key features

• Form Factor: Dual headset (On-ear)
• Connectivity: Wireless
• Compatibility: Universal (Bluetooth and USB)
• Active Noise Cancellation: Yes
• Mic: Built-in boom with noise reduction and mute button
• Mic Sensitivity: Not specified
• Mic Frequency Response: Not specified
• Warranty: 2 years

The Poly Voyager Focus 2 has excellent noise reduction features and echo cancellation, making this headset an exceptional choice for those who work in large, busy call centers.

This headset shuts out noise by creating a “focus zone.” With an advanced digital hybrid ANC, you have three levels of noise reduction to choose from. This allows you to boost noise reduction even further during critical moments that require total concentration.

Also, the boom mic delivers superior clarity despite being shorter than most mics. It’s equipped with Poly Acoustic Fence technology, which uses 4 mics – 2 on the boom and 2 on the ear cups.

Together they block ambient noise from all angles, creating a noise-free bubble in front of your mouth so your voice sounds clear no matter how noisy your surroundings are.

The Poly Voyager Focus 2 headset is certified by all major voice platforms like Zoom, Skype for Business, and Microsoft Teams. And with the included BT700 USB-A adapter and USB charging cable, it’s ready for use on a variety of devices.

This headset is lightweight and comfortable. It weighs about 6.28 ounces (0.39 lbs), making it suitable for all-day use. It also has plush leatherette ear pads that cushion and support the ears.

The Voyager Focus 2 is the successor to the Voyager Focus UC, which came out in 2015. The newer model features improved ANC, battery life, and microphone performance. It also comes with smart sensors that allow you to answer or mute calls by putting on or taking off the headset.

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Plantronics CS540

Key features

• Form Factor: Monaural headset (On-ear)
• Connectivity: Wireless
• Compatibility: Deskphones
• Active Noise Cancellation: No
• Mic: Built-in boom with noise reduction and mute button
• Mic Sensitivity: 85 dB
• Mic Frequency Response: 100 Hz – 6.8 kHz
• Warranty: 1 year

The Plantronics CS540 headset is built for deskphone users, as it won’t work on PCs unless you purchase an additional cable. It offers hands-free flexibility and three wearing options for a customized fit, making this our top choice for deskphone-based call centers.

This headset uses a telephone interface cable and an HL10 handset lifter. It has 64-bit encryption and is DECT™ Security-Certified, which means all your conversations stay secure and private. It’s also certified by popular UC platforms such as Skype for Business, Avaya, RingCentral, Zoom, and more.

The CS540’s monaural configuration leaves your hands free to do other tasks while letting you stay in tune with the rest of your team if needed. Its wireless design also allows you to move around with a wide operating range of 120m (400 ft).

A wideband, noise-canceling mic is built with DECT (Digital Enhanced Cordless Telecommunications) technology and DSP, which provides HD voice quality for clearer calls. It even eliminates interference from Wi-Fi networks in high-traffic areas so that you never miss a beat while talking to clients.

This headset effectively combines comfort and convenience. Enjoy simple call management with a one-touch button that lets you answer, end, or mute calls, as well as adjust volume levels. A handy green/red light on the charging base also lets you know if you’re on mute. You can even connect with up to three headsets for hassle-free collaborations.

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AGPtEK Corded Telephone Headset

Key features

• Form Factor: Monaural headset (On-ear)
• Connectivity: Wired
• Compatibility: Serves as a deskphone
• Active Noise Cancellation: No
• Mic: Built-in boom with noise reduction and mute button on the deskphone
• Mic Sensitivity: -42 dB +/- 2 dB
• Mic Frequency Response: 20Hz – 16KHz
• Warranty: 1 year

For call center offices that’d rather use actual telephones instead of software, the AGPtEK Corded Telephone Headset is an affordable solution. It has a simple, space-saving design that can be hooked up to any phone line to accommodate your call center job easily.

This headset doesn’t require an internet connection and is compatible with all landline phone services – making it an excellent telemarketing headset.

This headset comes with a noise-canceling microphone that works to improve voice clarity. It also reduces up to 90% of ambient background noise, so callers will have no problems hearing you.

The single-line dialer is equipped with a ringer to alert you of incoming calls, and a Caller ID Display function lets you know who’s on the other end. this

You can connect the device to a second phone with the built-in extension jack, while an additional recording jack lets you connect to a recording device if you want to monitor your calls for security purposes.

Most call functions can be found on the dialer unit itself. There are dedicated buttons for holding and muting calls. It also comes with a turbine volume adjustment wheel for the headset speaker.

The entire unit weighs about 17 ounces (1.1 lbs), making the headset the lightest on this list. The thin metal headband is quite flexible, and the boom mic can be rotated up to 330 degrees, giving you good durability.

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Microsoft Modern Wireless Headset

Key features

• Form Factor: On-ear
• Connectivity: Wireless
• Compatibility: PC
• Active Noise Cancellation: No
• Mic: Built-in boom with noise reduction and mute button on the deskphone
• Mic Sensitivity: Not specified
• Mic response:100Hz-10kHz
• Warranty: 1 year

From the creators of Microsoft Teams comes the Microsoft Modern Wireless Headset – so it’s not surprising that this headset is the top option for Teams-based communications.

For one, these have dedicated Teams buttons for a more convenient experience. These buttons allow for basic functions like answering calls, muting your mic, or even launching Microsoft Teams.

Their mic quality is also good enough to drown out the regular business of the call center office.

Regarding comfortability, the Modern Wireless Headset’s on-ear design has enough padding and breathability to help you last the workday without any discomfort. That’s great news, considering these can last for up to 50 hours on a single charge.

Unfortunately, these headphones only work best with Microsoft Teams. The buttons and mic mute option won’t work with platforms like Zoom, Skype, etc.

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Poly Savi 8220

Key features

• Form Factor: On-ear
• Connectivity: Wireless
• Compatibility: Universal
• Active Noise Cancellation: Yes
• Mic: Built-in boom with noise reduction and mute button on the deskphone
• Mic Sensitivity: 112 dB
• Mic Frequency Response: 100 Hz-6.8 kHz
• Warranty: 2 years

The Poly Savi 8220 are the top headsets for wireless communication because of their excellent range, connection stability, battery life, and overall performance.

This is a DECT headset. Meaning, it provides a larger wireless range than a Bluetooth type – up to 590 feet. But this range applies to the line of sight. So, when you account for typical impediments seen in most workplaces, you should get roughly 130 feet.

Aside from the wireless option, the Poly Savi 8220 can also connect to all call center setups. Which is to say, the 8220 can link to your desk phone, computer, or even your smartphone.

And the best part? The Poly Savi 8220 also supports multipoint connectivity, so you can connect and switch between multiple devices simultaneously.

As expected with any Poly headset, the voice quality is good. There is no audible static or roughness; the voice is loud and clear. It doesn’t sound scratchy, either. Partner it up with the ANC, and you’re good for uninterrupted work calls!

However, this isn’t the best we’ve heard, especially on this list, as there’s an obvious lack of bass frequencies. Yet, you can enhance this further with the Hub app.

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Yealink WH66

Key features

• Form Factor: Choice between Mono or Dual on-ear
• Connectivity: Wireless
• Compatibility: Universal
• Active Noise Cancellation: No
• Mic: Built-in boom with noise reduction and mute button on the deskphone
• Mic Sensitivity: -44.0+/-3 dBV
• Mic Frequency Response: 100 Hz-10 kHz
• Warranty: 2 years

If the Poly Savi 8220’s compatibility impressed you, the Yealink WH66 takes it a bit further. For instance, the headset is marketed as an “All-in-One UC Workstation” – meaning, this headset makes business communications management easier across multiple devices and is integrative and collaborative.

One of the most prominent features of the WH66 is its 4-inch touchscreen which makes navigating different devices easier. You can use it for notifications and for switching between devices.

The headset comes with two mics- powered by Acoustic Shield Technology. This is intended to give superior sound quality, both for your speech and for the ambient noise around you. Everyone desires high-quality audio, and the WH66 performs a wonderful job of lowering noise.

With the WH66, you can expect up to 14 hours of conversation time. Given that it lasts longer than other headsets on the market, you ought to have enough battery to get you through a demanding workday.

In fact, the WH66 has a 125-hr standby duration for the dual option and 90 hours for the monaural version. It also and takes 2.5 hours for a full charge.

The weight of the WH66 is 4.4 ounces (0.275 lbs). This is rather lightweight for this type of integrated headset, thus giving it an edge in the comfort aspect. In addition, the WH66 comes with replaceable, soft ear cushions and a headband to enhance comfort while also improving hearing.

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