The Bengoo G9000 gaming headset is renowned for its pro-gaming design and captivating RGB lights. It offers a plethora of exciting features, making it popular among gamers worldwide. However, some users have encountered issues with the microphone functionality on this headset. While the headphones work perfectly fine, individuals have been unable to record or transmit their voices through the Bengoo G9000 mic.

There could be several reasons for these problems. It’s possible that your headset is faulty, or your system doesn’t support the combo plug-in. In this article, we will dive deeper into these issues and provide you with detailed methods to identify and resolve them effectively.

Identifying Bengoo G9000 Mic Not Working Problems

Faulty Headset

The first step is to determine whether your headset has a hardware malfunction. To check this, plug the Bengoo G9000 into your mobile phone or tablet. Most mobile devices have combo jacks that allow easy access to the microphone. If the headset works flawlessly on your phone or tablet but fails to function on your gaming platform, there might be a software glitch that can be resolved.

However, if there is indeed a hardware fault, it’s important to contact your supplier or the shop from which you purchased the headset. The product should come with a manufacturer warranty, allowing you to obtain a free replacement if it is faulty.

The Combo Connector

Another possible reason for your headset’s mic not working on your system is that your system lacks a combo port for the speaker and mic. Instead, your system has separate holes for speaker output and mic input. The Bengoo G9000 features a combo 3.5mm connector that supports both the mic and the headset speakers. Consequently, it is only compatible with systems that have the same plug-in port and support this combo connector.

If your system doesn’t support this type of connector and has separate inputs, a cable splitter can help solve the issue. Ensure you acquire the right cable splitter—one with one female port and two male jack plugs. With this splitter, you can connect the headset connector to the female port and use separate connectors of the splitter for the microphone and headphones.

A Common Misconception

Many people mistakenly believe that the Bengoo G9000 is a USB headset due to its 3.5mm combo jack and USB connector. However, it is essential to clarify that the Bengoo G9000 primarily uses the combo jack for both microphone and headphones. The USB connector is specifically for the RGB lights, adding a captivating gamer look to the headset’s appearance.

How to Resolve Bengoo G9000 not working for PS4/PS5/Xbox

If your headset is not faulty and you are using a gaming platform such as PS4 that supports a headphone-mic combo port, the problem may lie in the platform’s settings. To resolve this, you need to enable the headset mic in the settings by following these steps:

1. Go to the settings of your PS4.
2. Long press the Menu button to access the settings.
3. Navigate to Peripheral Machines and then Adjust Sound and Devices.
4. In this section, change the Output to Headphone settings to All Audio.
5. This adjustment should resolve the issue, allowing your headset to work seamlessly and provide clear audio transmission.

Bengoo G9000 is not working on Windows 10—What to do?

If you have connected your Bengoo G9000 headset to a desktop computer or laptop running Windows 10 and encounter issues, there could be various reasons for the malfunction. Fortunately, Windows 10 offers user-friendly solutions to fix such problems. Let’s explore some methods to resolve Bengoo G9000 not working on Windows 10:

1. Run The Troubleshooter

Windows operating systems come equipped with Troubleshooters, which have the ability to identify and solve problems within the operating system. While they may not solve every problem, they play a crucial role in identifying issues so that you can find appropriate solutions.

To run the Troubleshooter and potentially resolve the microphone issue, follow these steps:

• Go to the Start Menu and search for Troubleshooter.
• Open the Troubleshooter and scroll down to Find and Fix Other Problems.
• Run the Troubleshooter for Recording Audio, as well as the Speech Troubleshooter.

Running the Troubleshooter can often identify and resolve the problem. If it doesn’t, proceed to the next solution.

2. Make Sure Your Microphone isn’t Muted

It may seem obvious, but sometimes the microphone issue arises from the microphone being accidentally muted. Double-check to ensure your microphone is not muted by following these steps:

• Move your cursor to the bottom-right tray of your Desktop and right-click the speaker icon.
• Open Recording Devices from the drop-list that appears.
• Right-click on the Bengoo G9000 microphone and select Properties.
• If the levels beside your microphone are set to zero, raise them to your preferred level. Test the microphone by recording your own sound to find the most suitable level.
• Ensure there are no red or mute signs beside the speaker icon. If there is a red sign, click on it to unmute your headset’s mic.

Once you have unmuted your microphone, it should function properly. If the problem persists, continue to the next solution.

3. Make Sure Your Microphone is Enabled

Another potential issue could be the microphone being disabled in the settings. Check if your microphone is enabled by following these steps:

• Go to the Start menu and open Settings from the left vertical tab.
• Open Privacy in Settings.
• Select Microphone in the left tab and review the details in the right dialog box.
• Ensure that the toggle for “Let apps use my microphone” is turned on.
• This will enable your microphone.

If you are experiencing a microphone problem with a specific application, make sure you have granted that app permission to use the microphone in the same location.

If the problem persists, you can move on to the next solution.

4. Set Your Headset’s Microphone as Default

Sometimes, the issue lies in the microphone not being set as the default device. This can cause problems with recording or transferring sound, although the microphone itself is not malfunctioning. To resolve this, follow these steps:

• Move your cursor to the bottom-right tray of your Desktop.
• Right-click on the speaker icon.
• Open Recording Devices from the drop-list dialog that appears.
• In the Recording Devices window, select your microphone and set it as the Default device.
• If your microphone is not visible, right-click in the empty space within the window and click on Show Disabled Devices.
• If you find your device there, you can select it, set it as default, and enable it.
• If you still cannot locate your device, return to the Recording Devices window, right-click in the empty space, and click on Show Disconnected Devices.
• If you find your device there, set it as default.

By going through this process, you should resolve the issue and restore proper functionality to your microphone.

5. Reinstall or Update your Drivers

Outdated or crashed drivers could also be the cause of your microphone not working. In this case, you need to reinstall or update the drivers to ensure proper communication between hardware and software.

Reinstalling or updating your microphone drivers can be done in various ways:

• Go to Device Manager from the Start Menu and navigate to Audio Inputs and Output. Expand that section and locate your microphone. Right-click on it and uninstall the drivers. Restart your PC, allowing the operating system to reinstall the drivers automatically.
• If the automatic process does not fix the issue, right-click on your microphone device in Device Manager. Click on Update Drivers. Windows will search for drivers both on the hard drive and the internet, installing the latest available drivers.
• If none of the above solutions work, consider using a trusted third-party application to identify and install any missing microphone drivers. Remember to download from a reliable source.
• Alternatively, visit your PC manufacturer’s website to download sound and audio drivers specific to your headset and operating system.

By reinstalling or updating your drivers, your microphone should function properly, allowing you to enjoy flawless audio transmission and recording capabilities.